SHIPPING & RETURNS

Shipping Policy

At M.Y.U Collective, we understand that privacy matters. Every order is handled with care, packaged discreetly, and shipped securely, so your experience stays completely confidential.

Discreet Packaging. Always.

Your order will arrive in plain, unbranded packaging.

There will be:

· No mention of product details on the outer box

· No revealing brand descriptions

· No indication of package contents

Your privacy and pleasure are our priorities.

Shipping Options & Delivery Times

Delivery times vary depending on your location.

Standard Shipping

Estimated delivery: 3–7 business days

Express Shipping

Estimated delivery: 1–3 business days

Please note that delivery timeframes are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected delivery method.

Return & Exchange Policy

Due to the personal nature of our products, we are unable to accept returns or exchanges.

Faulty or Defective Items

We stand behind the quality of our products.

If your item arrives damaged, defective, or not functioning properly:

Contact us within 7 days of delivery
Include your order number and a description of the issue
Provide photos or video if requested

If approved, we will offer:

A replacement, or
A refund (including shipping, where applicable)

Please note: Minor packaging damage during shipping does not qualify as a product defect if the item itself is unaffected.